The new year got off to a bad start for guests at a Marriott hotel in Denver last night where 3000 customers were locked out of their rooms for hours when the computerized key system failed. NBC's Kate Snow reports.
Chaos ensued Saturday night into Sunday as guests at the Denver Tech Center Marriott got locked out of their rooms.
Room keys malfunctioned with the transition to the new year.
Denver Police say they were called to the hotel as fights broke out among frustrated guests.
One 9NEWS viewer says people were getting sick in the halls, and the elevators were not working.
Denver Police say there were no serious injuries.
The lock-out ended around?3 a.m. According to Marriott, they have comped the rooms for all of the guests due to the inconvenience.
9NEWS has also heard from one person in Hawaii who is staying at a Marriott. She says their entire hotel was also locked out around the same time.
Two other Denver Marriott hotels say they did not have those problems.
This story originally appeared on Denver NBC-affiliate KUSA-TV.
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